Scenario: Global Stakeholder Dashboard

The President of your Company has been instructed by the Shareholders to more closely manage sustainability and the environment. Your PMO has identified that this requires that sustainability and environmental values shall be standardized. Along with sustainability, profitability, customer satisfaction and all the other stakeholders shall be balanced using a Stakeholder Management approach. You have been assigned to manage the Project “Global Stakeholder Dashboard”. The project has a fixed deadline of 2012. Document the details of what will a “Global Stakeholder Dashboard” look like in 2012? Discuss with your Project Manager Peers, Outline your Idea and Present your views.

Forecasting Presentation

Metrics Presentation

How to manage customers requirements?

The Problems are

• Lack of information
• Ambiguity
• Wrong information

Projects that have alot of uncertainty as to what does the final product look like should Prototype. Prototyping allows project team members to explicitly define the product. "No assumptions No risk". If team members assume that they know what the customer wants, this is a risky strategy.

The first step is to Collect/Define requirements. second step is to perform a functional analysis. "Fit and Gap Analysis" compare between current status requirements. Analyze the Life Cycle Costs and perform the Cost and Resource Analysis. Third Step is to visualize the product of the project. Projects with uncertainty require prototyping to define the product and avoid ambiguity and requirements conflicts.

Team Management

Success of the project depends on team success. The single biggest factor on any project is people. Managing people is very important in the management of a project. Since defined process are executed by people, it has to be carried and synchronized in way with the common goal in mind. People and process are equally crucial to projects.

A Japanese Idiom "Ten people, ten colors". It means it is very common to have difference of opinion, understanding, beliefs and values across the team. Conflicts and  cultural difference are very common problems in offshore  teams also. All members reach total agreement, share one vision and common sense like one big family. Working together with respect and trust.

"Teamwork is not a new idea. Readers can trace the basic concepts of organizing and managing teams back to biblical times. However, in today's more complex, multinational, and technological sophisticated environment, the work group has reemerged as a business concept and its unified team performance is now regarded as crucial to project success (Thamhain & Wilemon, 1998; Willimas, 2002).

Some of the biggest constraints facing global teams, is coordinating people schedules across time zones, Language Barriers and Cultural Differences. 

Seven beliefs for great high performance.

1. Clear and Public Accountability
2. Trusted Competency
3. Give and Take
4. Total Transparency
5. Shared Glory
6. Meaningful Mission value
7. Outcome Optimism

Team Building is the key to a strong business and project success. Success in team building is measured in two ways: by keeping conflicts down and performance up. If Team works as a family success is guaranteed. Build trusted teams and have successful projects.

Presentation Communication and Culture

Communication is a key factor in project Success, The differences in culture are one of the crucial elements in project risk. This presentation shows how to plan for Cultural diversity in Projects.

Poor communication is the factor that most often causes a global project to fail. Nearly 28 percent of more  than 1,000 respondents singled out poor communications as the number one cause of project failure. 30% of people in class survey believed 60-80% of projects failed due to poor communications. Communication constraints on global projects are "The Culture GAP", Different backgrounds,  Reactive thinking and Negative thinking. The way to overcome these are to have an Open mindset,   Positive thinking and Respect for each other. How to do this we need to Remove communication barriers and Solve Logical Barriers. How do we  Solve Mental Barriers (Culture differences)? We need to communicate formally and informally. Better communication can  Understand and respect each other Solve Physical Barriers Use technology as supporting only where appropriate Get face-to-face communication if required. Use technology as supporting only where appropriate Get face-to-face communication if required.

Hoi Fan Wong

Akihisa Iwakawa

Masaki Iwakura